Your jewellery is made from resin, the ashes or hair is encapsulated into the liquid resin, once set the ashes or hair cannot be removed.

Once an order is placed I will send you out an order pack, this will be posted within three working days.How long will my order take ? My usual turnaround time is 3–10 days from receiving your ashes pack. During particularly busy or holiday periods, this may take a little longer.

It is recommended that you use a silver polishing cloth to clean your silver, be careful not to use it on the resin.Remove any jewellery before showering / bathing, swimmingRemove before using any household cleaning products, and chemicals, using hairsprays, perfumes, cosmetics, hand sanitisers, exposure to solvents can break down and damage the resin.Keep away from strong uv rays, this can cause your jewellery to fade, yellow, and even soften the resin.

Yes certificates are included with the ashes / hair jewellery, unless stated on the listing.

Your jewellery will be posted using Royal Mail services.